What is 9-1-1?
All public safety agencies in Broward County provide enhanced 9-1-1 service. Enhanced 9-1-1 delivers the calling telephone number, the location and the name of the person to whom the telephone number is listed. Presently the enhanced 9-1-1 information is only provided if the call is placed from a landline telephone. Caller information is not available from cellphones.
When to dial 9-1-1
9-1-1 is the number to dial for in-progress crimes or when a life and death emergency response is needed from the police or fire/rescue departments.
How do I know if it is an emergency?
Ask yourself if the police or fire/rescue departments are needed right now to protect life or property. If the answer is yes then dial 9-1-1.
9-1-1 Emergency Examples:
- Traffic accidents with injuries
- Structure Fires
- Life-threatening illness
- Child choking
- Someone breaking into your home now, or one of your neighbors' homes
- Fights or displays of weapons
When Not To Call 9-1-1:
A "Non-Emergency" call is simply a request for the service of Law Enforcement, Fire, or EMS personnel that is not a life or death situation. Examples are:
- Barking dog
- Loud party
- "Minor" injuries
- Abandoned vehicle
- Delayed burglary or larceny where no culprit is on the scene
Non-emergency situations should be reported to 954-764-HELPWhat To Expect When Calling 9-1-1:
- A 9-1-1 "Call Taker" will answer your call by identifying themselves and will then ask you to give the phone number from where you are calling. Our computer will quickly verify your correct address for the officer who is responding to your emergency call.
- Even while you are talking, an officer is already on the way. Try to remain calm and answer all of the Call Taker's questions--we understand you may be excited.
- DO NOT HANG UP!
- For officer safety, it is very important that the Call Taker on the phone gets all the necessary information about the emergency and the suspects.
- Give information most needed:
- Location of the emergency
- What happened
- specify what kind of emergency; police, fire or medical
- Keep the information factual. Tell the operator what you have seen or heard. Do not exaggerate the situation.
- Your name and telephone number
- When it happened
- Is anyone injured?
- Suspect description
- How many suspects?
- Vehicle description
- License number
- Direction of travel of suspect
- Did you see any weapons?